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We welcome your questions, comments and feedback. Whether you need guidance, support, or just someone to point you in the right direction — our expert team is ready to assist.
Once you complete the Contact Us Form, you’ll receive a reply letting you know we’ve received your message — and we’ll get back to you within 24–48 business hours with thoughtful, personalized assistance.
Frequently Asked Questions
Still Have Questions?
Yes. Even if you’ve never hired a caregiver or coordinated care before, this course gives you step-by-step guidance, planning templates, and real-life examples to help you take action with clarity.
Great question. CareFinder University was founded by a nonprofit community committed to helping families make confident, informed decisions during one of the most stressful seasons of life. Our mission is to provide clear, trustworthy guidance on finding and hiring the right caregiver for your aging loved one—so you don’t have to navigate this journey alone.
Lifetime access — revisit anytime, on your schedule, with no hidden fees or renewals.
That’s exactly when this course is most powerful. Many families delay getting help until after a
crisis hits. Whether you’re seeing early signs of decline or just beginning to talk about care, this
course gives you a clear plan before the pressure mounts. For example, in Module 2, you’ll learn how
to assess your loved one’s care physical, emotional, medical, and environmental needs using the
How to Conduct a Needs Assessment tool. Also, in Module 1, you’ll gain access to “When It’s Time” a
Guided Assessment to help families identify the most appropriate care option based on needs, safety,
support, medical care, and family capacity. There is A LOT to consider LONG BEFORE you’re ready
to hire a caregiver, and we’ve got you covered, step by step.
Yes. This is incredibly common, especially in cases involving cognitive decline or progressive
illness. This course equips you with proven strategies to approach sensitive conversations with your
parents, with empathy, to encourage you to make the safest decisions for your loved ones. Module 11
is rich with resources such as “Actionable Strategies to Address Resistance to Care” and “Navigating
Difficult Conversations”. You’ll learn how to reframe the conversation, address safety concerns using
expert recommended scripts to help your loved one see why now is the right time to hire someone to
support both of your parents.
If you’re feeling uneasy about your current caregiver — whether due to missed appointments,
attitude, or a lack of professionalism — this course helps you make a safe, smart change. Maybe the
caregiver isn’t engaging your loved one, communication is inconsistent, or they’re simply not the right
fit. This course helps you evaluate your current setup, identify what’s missing, and improve the quality
of care. You’ll learn how to document incidents, reset expectations, to when it’s time to make a
replacement with confidence. You’ll use tools like our Caregiver Performance Review Template,
Boundary-Setting Scripts, and Red Flag Checklist to take confident next steps
Absolutely. Even if you’re using an agency, you still need to evaluate caregivers, ask the right
questions, understand contracts, and know your rights. This course gives you the confidence to
advocate for your loved one and make informed decisions — whether the caregiver is private or
agency-assigned.
Definitely. The course walks you through every phase of the process — from understanding your
loved one’s needs to making the right hire. With expert-created scripts, needs assessments, legal
checklists, and caregiver interview guides, you’ll never feel lost.
You get expert-created scripts, red flag checklists, interview questions, financial templates, and
planning guides — everything you need to act with clarity.
Absolutely. Our support team is real, kind, and here to help before and after your purchase with any questions or concerns that you may have. Please reach out to us using our Contact Us form. Be sure to leave a detailed question so that we may respond with the most helpful, personalized support. Once you complete the Contact Us Form, you’ll receive a reply letting you know we’ve received your message — and we’ll get back to you within 24–48 business hours with thoughtful, personalized assistance.
Grace is your on-demand caregiving assistant, powered by AI and trained specifically to help families navigate every step of the caregiving journey. Whether you’re writing a caregiver job post, handling a conflict, or feeling overwhelmed—Grace is here 24/7 to guide you, encourage you, and offer tailored support.
So much! Grace can:
- Help you assess your loved one’s needs and build a care plan
- Generate personalized caregiver interview questions
- Provide coaching on managing caregiver stress and family conflict
- Suggest apps, tools, or tech based on your caregiving scenario
- Assist with writing feedback for caregivers
- Clarify course module content in real time
- Offer encouragement when you’re overwhelmed or discouraged
- And much more—all in seconds
Grace provides high-value, personalized support and care planning. Because this level of insight and service is advanced (and private), we reserve it for members who are actively enrolled in our course or subscription. It’s our way of giving premium support to families who are ready to take action.
Once you’re enrolled in the course, you can access Grace, our virtual instructor, at any time. Just scroll to the bottom of any course page, and you’ll see a chat-style window labeled “Chat with Grace”. Grace is there to guide you, answer questions, and help you get the most out of your learning experience—whenever you need support.
Grace is built just for caregivers. She’s not just a search engine—she understands the emotional, legal, and logistical complexities you face and can offer practical, compassionate, step-by-step help based on the CareFinder course content and caregiving best practices.
Find the Right Caregiver, with Confidence
Get expert tools and guidance to choose the best care for your loved one—just like thousands of families already have.